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Customer Service

Contact Suzzett's Fabric | Preorder Instructions | Ordering Instructions |Return/Refund Policy | Shipping and Handling | Privacy Policy

As noted below, I ship orders for 2 yards and less or 2 charm packs by non priority mail and reduce the shipping to the $4.50 rate for you unless you indicate by email to me that you want your fabric sent by priority mail.

We welcome your correspondences. Please feel free to telephone or email.

Suzzett's Fabric, Quilts, and More, L.L.C.
Telephone: Please feel free to contact me on my mobile phone at 214.797.0393 or by Email at: info@suzzettsfabric.com


Preorder Instructions
Preorder now for fabric not in stock. Send an email with the product number and your contact information. We will contact you by email when the preordered fabric is available for shipment at which time you can order the fabric on the website. Email: preorder@suzzettsfabric.com


Ordering Instructions
Prices for cut fabric is by the half yard unless indicated on the product screen. All prices are noted as US Dollars.

Order fabric by the 1/2 yard. When you order multiple 1/2 yard units the fabric will be cut as one continuous unit of fabric. There are a few products where there is a drop down box to choose a specific product. If there is not a drop down box, just order as instructed on the product screen.

Note: The minimum amount for yardage is 1/2 yard for most fabric shown on the website. When 1 unit (1/2 yard) is selected for fabric yardage, the price shown for the fabric is the price of 1/2 yard of fabric. The quantity in basket will change from none to 1 when the 'add to cart' icon is pressed. If you accidently press the 'add to cart icon' more than once, the quantity in the basket will increase accordingly. You can always adjust the quantity in the basket when you view the cart.


The Return/Refund Policy
No items are returnable unless approved first by the Suzzetts Fabric, Quilts and More, LLC staff. If the mistake is ours, we will pay for return shipping, otherwise it will be your responsibility to send it back. There are NO returns on books or patterns.

At Suzzetts Fabric, Quilts, and More, LLC we are determined to make your online shopping experience as pleasant as possible. We will gladly refund or replace any defective or incorrect merchandise as long as they are returned to us in the same condition in which you received them for a period of 15 days after receipt. Books, Magazines and Patterns are NOT returnable, due to copyright issues. For canceled orders that are shipped or not shipped there will be a 10% restocking fee for any fabric that has already been cut.

It is difficult to know how your monitor screen is going to display the colors in the fabrics in our store. There are so many brands and settings in cyberspace, we cannot be held responsible for variances in colors. We try very hard to provide accurate scans so you will get exactly what you see. We also go to great lengths to describe the different fabrics so that you can make your selection.

Pricing errors do occur on occasion due to electronic transfer of data and human error. When this occurs, I will honor the price for one unit of the item and charge the appropriate price for the remainder of the units. For example if the price of a Layer Cake shows up as what should have been the price of a Charm Pack instead of the Layer Cake, I will honor the lower price for one Layer Cake and charge the appropriate price for subsequent Layer Cakes.

Shipping and Handling | United States Domestic Mail Rates

Orders up to $10.99

$4.50

Orders $11.00 - $69.99

$6.50

Orders $70.00 - $89.99

$8.00

Orders $90.00 - $150.00

$10.50

Orders $150.00 and over

$15.50 and up.


Shipping cost are reflective of the USPS postage rates as of 1/23/17. Note USPS covers up to $100.00 insurance for flat rate packages. If you want your package insured for packages $100 to $200, send me an email and I will add the insurance fee. All packages over $200.00 before discounts are insured. I cannot be responsible for re-mailing uninsured packages. Packages that the USPS website show as delivered are considered delivered to the address indicated on the USPS invoice. There is a 30 day waiting period to file a claim with USPS for undelivered packages.

Orders under $10.51 will ship by regular First Class USPS mail for $4.50 and thus are not insured. We ship orders for 2 yards and less or 2 charm packs by non-priority uninsured mail and reduce the shipping to the $4.50 rate for you unless you respond by email to us that you want your fabric sent by priority mail. The posted shipping rates include the handling charges associated with mailing packages. First Class packages include tracking. All packages that the USPS website show as delivered are considered delivered to the address indicated on the USPS invoice.

Orders that are sent by priority mail are mailed in the cardboard flat rate envelopes provided by USPS for 2 1/2 to 5 yards of regular cotton fabric. Orders with 5 to 7 yards ship in the cardboard legal flat rate envelope or the padded envelopes provided by USPS. Pre-cuts with up to two Jelly Rolls or two Layer Cakes can be shipped in the padded flat rate envelope provided by USPS. We do our very best to ship every order within 2 working days.

Shipments are processed Monday through Friday. We ship via USPS Mail within the continental US with expected delivery in 2 to 5 days. If you are outside the continental US ( Alaska and Hawaii), we will also use USPS mail. If you select USPS Express Delivery, there will be an extra charge to your account for the overnight delivery charges incurred. I will not charge more for shipping than shown in the shopping cart unless the cost is more due to the size of the package. For example, pre-quilted, sale fabric ordered in bulk, flannels and cuddle cloth fabric are more bulky than regular 100% cotton fabric and will not fit in a flat rate envelope or ship for less than priority mail in most cases and therefore additional postage will be charged. Quilts and large packages will generally be shipped via parcel post via USPS and not by priority mail unless requested due to the high cost of shipping bulky heavy packages.


Sales with delivery inside the state of Texas will be charged sales tax at 8.25%. If your Texas sales tax rate is less than 8.25%, please send me an email and I will adjust the tax rate accordingly.

International

Note: There was a significant price increase imposed by USPS for international flat rate envelopes and boxes effective 1/17/2016. New rates reflect the price change. We charge the same shipping rate that the US post office charges. Please indicate postage delivery to Canada or Other Countries via USPS when ordering for international delivery.

Shipping charges are estimates only. We will adjust the rates down to the amount for your country. Rates are based on where the package is mailed. At times, it is less expensive to ship based on weight rather than box size. We will do our best to get the best shipping rate for your package using the actual post office rates. For example: an International Priority Mail Flat Rate Legal envelope holds up to 9 yards of quilting fabric and costs an average of $31.95 USD to ship internationally. Shipping to Canada is $23.95 USD in a flat rate Priority mail envelope. Precuts and thicker fabric may not fit into a flat rate envelope/or video box therefore we will ship according to package size. All cost indicated on the website are in US Dollars and are estimated. International orders outside of Canada have an estimate of 1 to 3 weeks delivery via USPS. Canada delivery via USPS is estimated to be 2 to 5 days. Note: Insurance and package tracking are not alwyas available for international orders mailed via flat rate envelopes or small flat rate boxes. If you want to insure (at your cost) an international small package, you must email a request to insure your package and ship in appropriate packaging. You can view the cost for mailing an international package on the USPS website All orders over 100.00 are insured unless an email is received requesting no insurance.

There are many changes for International shipping effective 1/17/16. Please email me if you would like an estimate for shipping cost via priority or non priority mail. You can request first class mailing for a package via email to me after you place your order. First class mail is available when the package weight is less than 4 pounds. The arrival time is longer for first class mail and the package is not insurable but is less expensive than mailing in a flat rate box.

For International shipments payment is only accepted through Debit Cards, Visa, MasterCard or Discover. No money orders or personal checks. International orders pay USPS posted US Mail Global shipping costs with a minimum charge of $5.50. I will not lie on the customs forms to say that your items are gifts or are valued at less than the cost you paid for the goods, so please do not ask me to - it is against the law. If you have questions about ordering, please contact me by e-mail before processing your order. We do send frequently overseas and are happy to; we just want you to know how we operate.

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Privacy Policy

Our postal address is:

P.O. Box 801
Italy, Texas 76651

We can be reached via E-mail at info@suzzettsfabric.com or by telephone at 214.797.0393 .
For each web visitor to our Web site, our server recognizes the domain name. We collect information on which pages consumers access or visit for the purpose of improving your shopping experience and making improvements to the site.

Orders placed with suzzettsfabric Online are encrypted, using SSL Technology. Our site uses a Verisign digital certificate. With Verisign and SSL Technology, information sent via the Internet is encrypted to protect access to communications and transactions.

For people that make purchases, E-mail addresses are collected and used to notify customers about Specials, site improvements and upcoming events. Suzzettsfabric.com does not rent, trade or sell your personal data to third parties. If you do not wish to have your E-mail address on our E-mail List, please let us know by sending us an E-mail at the above address.

If you supply us with your postal address, you may receive mailings from suzzettsfabric.com regarding new products and services. If you do not wish to receive these mailings, please let us know by sending an E-mail, calling, or writing us at the above address.


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Suzzett's Fabric, Quilts and More, L.L.C. | T: 214.797.0393 info@suzzettsfabric.com
Privacy Statment | Suzzett's Fabric, Quilts and More, L.L.C. does not share any of your personal information. We only collect enough information to complete your order.